How to Successfully Signup for Your NAPSA Partial Pension Benefit

If you’re looking to claim your NAPSA partial pension benefit (also known as pre-retirement lump sum benefits), the good news is that the process can be completed entirely online.

In the past, claiming partial pension benefits involved a lot of paperwork and could be a lengthy process. However, with the advent of online services, the process has become much simpler and more convenient. As an existing member of the NAPSA scheme, you can now complete the entire process online, from the comfort of your own home.

Here’s a step-by-step guide to help you get started: This signup is for already existing members.

NAPSA Member Sign-Up Application Process

Step 1.0: In your browser at https://enapsa.napsa.co.zm or https://enapsa-member.napsa.co.zm, navigate to the Employee Login section and click on the Sign-Up tab.

On the pop-up window that follows, select the Existing Member option.

Ensure that the documents listed in the pop-up screen in Figure 3 below are saved on your
device. For additional guidance on the sign-up process refer to FAQs accessible on the
righthand corner on each page

Step 1.1: Enter Personal details
Proceed to enter your details as reflected on your NRC in the fields highlighted in Figure 4
below. When done, press Proceed.

If the details entered do not match those held by NAPSA, an error message is depicted in
Figure 5 below will pop up. Check whether you entered the correct details. If details are correct
you click on Proceed otherwise click on Cancel to re-enter the correct details as shown in the figure
4 above.

Step 1.2: Enter Contact Details
Proceed to enter your primary {main} phone number, secondary {alternate} phone number
(this is optional), and email address (this too is optional).

Note: phone numbers entered should be registered in your names. When done, press proceed. The system will then send a one-time pin (OTP) to the primary contact details provided.

Step 1.3: Enter OTP
Enter OTP (One Time Password) sent to your primary cell number and email then click proceed.

Where validation of contact number and/or email fails, the system will display the message
in the dialogue on the next page. If the validation is successful, you will be navigated to Step 1.4
where you be prompted to set up your Security Questions.

Step 1.4: Enter Security Questions
Click on the dropdown arrow on question 1 to select your preferred security question and
type the answer to your question in the adjacent field. Repeat this process for questions 2 and 3. When done, click on Proceed.

Step 1.5: Submit Attachments
Click in the blue box on the Left in figure 11 below to attach both sides of your NRC and click
on the blue tab on the Right to attach your passport-size photo and then press Proceed.

Step 1.6 Submit
Click on Finish to submit your Member Signup application. A tracking number is sent to your
registered phone for ease of reference. Once the application is approved, an SMS and Email
with your login credentials will be sent to you. Proceed to log in at

By following these simple steps, you can claim your NAPSA partial pension benefits from the comfort of your own home. Bonus: There is no deadline to claim, so don’t panic if you are not getting started quickly!

This is a significant improvement over the traditional method, which could take several months to complete. Overall, the availability of online services has made it easier for NAPSA members to access their benefits and plan for their retirement or apply and claim for pre-retirement lump sum benefits.

To update your details and beneficiaries go to https://enapsa.napsa.co.zm