MTN Zambia launched MTN Business Help Desk on the 1st April 2018 to help its corporate clients with speedy support and resolution to various internet related issues. The Help Desk is dedicated to serve the MTN client base in Zambia that are using MTN Internet for Corporate.
If you a subscriber to MTN Business Zambia for your corporate internet you might have noticed the poor quality of service from the Support guys. A voice call to the Support will further alienate and frustrate you with the poor service. They seemed swamped, disorganized and absent minded. Also they seemed haphazard and groping about. A follow up with an email will take several hours just to be furnished with a Support ID or ticket number.
If you are lucky your issue will be resolved but after several hours of downtime and much correspondence otherwise you might as well be piled with incompetence.
Now with the re-organised center you can call 184/185 from MTN Mobile to access the EBU support or email EBUsupport.firstname.lastname@example.org. MTN promises unmatched dedicated customer care to deal will all your queries, complaints and escalation.