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What is ZamServices?

Zamservices is a directory of digital and electronic services offered to the public by the government of Zambia through the institutional authorities and agencies like the road and transport department, immigration and police services.

The collections of these e-services can be accessed by any Zambian citizen through a web portal called ZamPortal.

  • If you want to know what ZamPortal is you can read about it from Zedwebsites

At the time of writing of this blog post, the total directory service types accessible publicly numbered 48.

The ZamServices Portal represents a necessary evolution step of the governmental services, which proves readiness of the governance to face with current challenges, which will ensure a secure future for its citizens.

Zamservices about

How to access the ZamServices

To access ZamServices you need electronic credentials termed a ZamPass. ZamPass is a national authentication and access control service. The credentials will be tied to your citizen’s national registration or company registration.

After your credentials are approved you can then Submit forms to Government departments for the services for which you have enrolled.

You can also make payments such as RTSA Motor Road Tax

You will be able to enroll for more services as they become available

ZamServices directory

At the time of writing of this blog post, the total directory e-service types accessible publicly numbered 48. Here is the list of service directories offered by ZamServices.

Road Traffic and Safety Agency


Motor Vehicle Licence (“Road Tax”)
Driver’s Licence Renewal (Duplicate)
Examination of Motor Vehicle (“Road Fitness Test”)
Temporary Registration of Motor Vehicle
Physical Vehicle Examination (Change of Ownership)
Physical Vehicle Examination (De-Registration)
Physical Vehicle Examination (Particulars Updating)
Physical Vehicle Examination (Permanent Registration)
Physical Vehicle Examination (Re-Registration)
Physical Vehicle Examination (Registration Updating)
Physical Vehicle Examination (Temporary Registration)

Immigration Department

Immigration Cross Border Permit
Diplomatic Permit
Spouse Permit
Study Permit
Temporary Employment Permit
Transit Permit
Visiting Permit
Investors Permit
e-Visa
Immigration Employment Permit
Investors Permit
Immigration Residence Permit

Pacra, Registrar of Societies and Police

No-Change Annual Return
Amendments
Annual Return
Change in Business Details (Address and Financial Year End)
Change of Insolvency Details (Liquidator Address)
Copy of Extract from Document
Exemption from Registration of a Society
Filing Documents
Issuance of Duplicate Certificate

Notice of Change of Location of Receiver and Business Rescue Administrator
Notice of statement of Company affairs
Notice to Dispose off Company Assets
Request for Annual Return Invoice
Name clearance
Name reservation

Interpol motor vehicle clearance
Police Clearance Certificate (Fingerprints)
National Registration for Zambian Citizens (Green Card)

Reinstatement Registration
Search & Examination of Registers
Society Name Reservation
Certificate of Existence (Printout)
Exemption from Registration of a Society
Registration of a Branch of a Registered Society
Registration of a Branch of an Exempted Society
Registration of Society

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